Reference

How anker77 Handles Your Personal Information

Your account with us involves real data — your name, your contact details, and your e-wallet connections through DANA, OVO, or GoPay.

Account data protectionE-wallet privacyYour access rightsCookie controlsData retention terms
anker77 How anker77 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Privacy questions deserve a direct answer, not a form letter. You can reach our support team through any of the channels below. For data access or deletion requests, use the live chat path and mention 'data request' so our team can route it correctly. Players in Bekasi and across Indonesia reach our support team in English during operating hours.

Team online

Live Chat

Open the chat widget from your account dashboard to speak with a support agent directly about any privacy concern or data access request.

Email Support

Send data-related queries to our support email address, listed in your account settings under the Help section. Include your registered username.

Account Settings

Some data controls — like communication preferences and cookie settings — are available directly inside your account settings panel without needing to contact support.

HOW WE PROTECT YOU

Security, Retention and Your Control

We use SSL encryption across every page and every transaction path. Your account session on mobile — whether you are on a budget Android or switching from the browser to a saved tab — runs through the same encrypted connection. Here is what we do across four key areas.

Account Security

Login attempts are monitored for unusual patterns. We use OTP verification on new devices to confirm it is you before granting session access from an unrecognised handset.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings. You can adjust cookie permissions from the account settings page.

Data Retention

Account data is held for as long as your account remains active and for the period required by applicable financial and regulatory obligations after closure. We do not keep it longer than necessary.

Access and Deletion

You can request a copy of the personal data we hold about you, or ask us to delete it, by contacting support through live chat or email. We will confirm receipt and respond within a reasonable period.

Common Questions About Your Privacy

These are the questions we get most often about how your data is handled. If yours is not here, our support team can answer it through live chat.

We collect your name, phone number, email address, and the e-wallet details you link — DANA, OVO, or GoPay. We also log device and session data for security purposes.

Your wallet data is used only to process your transactions. We do not share it with third parties for marketing or any purpose unrelated to completing your requested payment.

Contact our support team through live chat or the email address in your account settings. Mention 'data access request' and we will locate and send you what we hold.

Yes. Submit a deletion request via live chat or email. Some data may be retained for the period required by financial regulations even after deletion of your account profile.

We use session and preference cookies. You can review and adjust your cookie settings from the account settings page at any time without contacting support.

Access and data processing depend on local law. This policy applies where the platform is available under local regulation. Check your local rules before accessing the platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.